Importance of Staff Training in Lone Worker Protection

Nowadays, most of the businesses with lone workers are extremely serious about ensuring safety for this specific category of workers. However, it is important for them to understand that implementing a lone worker protection plan is only half the job. To execute these plans successfully, it is important that protecting lone workers is a part of the company’s culture and this can only be done by educating and training workers about its necessity. 

On a fundamental level, training is necessary in all organisations to ensure that employees are able to perform their roles efficiently. Additional training for lone working staff can help them deal with specific risks that they encounter while working alone. Lone workers are often required to work in challenging environments without any supervisors or colleagues around. Therefore, in the event of an emergency, it can be very difficult for them to even seek help. Proper training can help these workers cope with unexpected and uncertain situations at work. 

Understanding Lone Worker Training: 

Before creating a lone worker training program, the organisation must identify the areas that should be covered. Typically, a training program for these workers should include the topics mentioned below. 

  • Dynamic Risk Assessment: Unlike their colleagues, lone workers operate in working environments that are beyond their control. This is why they are always exposed to unexpected risks and should be trained on approaching these work environments. Dynamic risk assessment is a continuous process where a live environment is analysed and assessed mentally to identify potential risks and hazards.    
  • Conflict Resolution: Lone workers that deal directly with customers or members of the public are likely to encounter aggression from time to time. Therefore, these people should be trained to identify the signs of danger and diffuse the situation so that an incident doesn’t escalate to the point of violence.
  • Accident Prevention: A large majority of workplace injuries are the result of slips, trips and falls. Some other common reasons include carrying, lifting, and handling of materials as well as getting hit by moving objects. Lone worker risk can reduce significantly by building worker awareness about these accidents and understanding the prevention techniques. Incorrect use of equipment and machinery is another cause of workplace accidents, particularly for lone workers. Therefore, lone workers must undergo training on safe usage of any specialist equipment from a qualified individual.
  • Emergency Preparedness: Working alone often means that the employee is completely responsible for his or her personal safety. Therefore, every organisation with lone workers should have well defined policies and procedures and the workers should be trained on following these policies in the event of an emergency. Ideally, the employees should know how they should react in a number of potential scenarios. 

Benefits of Lone Worker Training: 

Organisations that train their lone workers enjoy a number of benefits.

  • The very nature of their job often makes lone workers feel disconnected and isolated from the organisation. This, in turn, can create a significant negative impact on their mental health and morale. Effective training creates a sense of belongingness amongst the lone workers, which is great for the company as well as its lone workers. 
  • By explaining how the devices and systems work together, it is possible to convey the message that lone workers are never alone. Well trained lone workers understand that in case of an emergency, all necessary support is available to them simply at the press of a button. This peace of mind makes them confident about their specific job roles, resulting in higher productivity for the business. 
  • By training their lone workers, businesses can provide lone workers the essential tools and skills to handle tough situations appropriately and calmly. Training also highlights the risks they face and how such potentially dangerous situations should be negotiated safely. 
  • Training provides a clear set of limits in terms of what workers can and cannot do while working alone. This training is particularly beneficial while dealing with tasks that are new or unfamiliar, or are beyond the scope of training. 
  • Lone worker training should not be confined to just the lone workers employed by the company. This ensures that the entire organisation has a clear set of guidelines about how they should respond to a lone worker related emergency. Training will ensure that all employees are aware of the emergency as well as the escalation procedures to follow when a lone worker is in danger. 

If you are the part of a business that employs lone workers, TWIG Australia can provide a wide range of affordably priced technology solutions to protect them. Please contact our team today for a demo.