Explore TWIG personal safety system

TWIG is a comprehensive protection system for lone workers in service industries using a range of purpose-built personal alarm devices that work across the mobile network with real-time location. With TWIG, you can go anywhere within the mobile phone network, ensuring you can reach those who can help you quickly with a button.

TWIG Personal Alarm Devices

TWIG personal alarm devices are dedicated safety devices designed for various lone working environments.





SRD (Short Range Devices)

SRD (short range devices) such as check-in tags, door alarm, remote activation button, cellular 3G, GPS, man-down, motion and magnet accessories further contribute to device versatility.

TWIG Beacon
The indoor lone-worker alarms solution to locate distressed or injured persons inside areas

TWIG Door Sensor
The short range device for doorways

The attendance monitoring solution

TWIG Remote Button
A short range device (SRD) that activates a paired TWIG unit close by

Please visit our Support site to find answers to your questions.

For further question, please contact us:

  • Address: Level 7, 6 Help St, Chatswood NSW 2067
  • Email: info@twigaustralia.com.au
  • Phone: 1300 765 543

Extended warranty

In addition to our original warranty we also offer a possibility for an extended warranty. Extended warranty may be one or two years in addition to the original warranty.

Custom device settings

Upon request we configure device settings at the factory according to the dealer /agent reseller / customer’s  needs.

Customer SIM-card provisioning

TWIG personal alarms are optionally available with activated customer SIM-cards and requested customer configurations.


  • Custom sales box configuration
  • Device mid-life upgrades
  • Central station service provider model
  • Locating tracking services
  • Monitoring services

Question: Why isn’t a mobile phone an appropriate personal duress and safety device?

A dedicated personal duress and safety device has major advantages compared to a mobile phone:

  • Dedicated alert buttons – using a mobile normally involves unlocking it, choosing the correct app and then finding the contact to either call or text as opposed to a dedicated distress button that will trigger an alert instantly.
  • Discrete – there is the potential that a staff member in a threatening situation who pulls out a phone to call or text someone might escalate that threat; whereas, a dedicated personal duress and safety device can often be operated blindly and silently by feeling for the dedicated distress button.
  • Durability – a shattered screen or other damage caused by a phone being dropped may inhibit its functionality unlike a more robust duress and safety device designed for reliable operation in industrial workplaces or in high-risk and hazardous environments.
  • Real-time location – when the alert button is pressed on a dedicated device, a text message is sent to the emergency numbers that contains a link to a downloadable map of the device location or last known position if a satellite signal is unavailable.
  • Mobile signal range – a dedicated duress and safety device will alert the user as soon as it loses its mobile signal and any alerts that are triggered in an out-of-range area are stored and sent as soon as the first bar of signal returns.
  • Battery life – mobile phone batteries, especially the older ones, can often go flat before the end of the day; whereas, a personal duress and safety device can last for days or weeks depending on the model and how often it is used.