More than a device: TWIG is a complete personal safety system
TWIG is a comprehensive protection system for lone workers in service industries using a range of purpose-built personal alarm devices that work across the mobile network with real-time location. With TWIG, you can go anywhere within the mobile phone network, ensuring you can reach those who can help you quickly with a button. Affordable, reliable safety options for those in your care from TWIG, a world-leading manufacturer based in Finland. Products meet Australian, European and British Standards.
Dedicated design – High quality – Ultra Reliable
DEVICES
The TWIG product range includes personal safety alarms, short range devices (SRD) and accessories designed for a wide variety of usage in lone-worker safety, telecare and mobile asset security
Lone Worker Safety Devices
Four models manufactured in Finland to exacting standards in a dedicated green rated factory that provide multiple choices in functionality and design: robustness, dedicated buttons to enhance user interface, vibrator, loud speaker, compact shock-resistant and waterproof (IP67) casing.
TWIG Neo
The wearable 4G personal safety device with removal wrist band and five wearing options. Fully waterproof.
TWIG Easy
The simple personal alarm device for lone worker protection and telecare
TWIG One
The optimized lone worker alarm for noisy and hazardous industrial environments
TWIG One Ex
The intrinsically safe lone working alarm device for ATEX areas
SRD (Short Range Devices)
SRD (short range devices) such as check-in tags, door alarm, remote activation button, cellular 3G, GPS, man-down, motion and magnet accessories further contribute to device versatility.
TWIG Remote Button
A short range device (SRD) that activates a paired TWIG unit close by
TWIG Door Sensor
The short range device for doorways
TWIG Tag
The attendance monitoring solution
TWIG Beacon
The indoor lone-worker alarms solution to locate distressed or injured persons inside areas
Accessories
Other accessories
SOFTWARE AND TOOLS
TWIG Point
Site management for hybrid indoor location
TWIG Point Netloc
Hybrid location for TWIG personal alarms
TWIG Point Monitor
Turn-key service for alarms monitoring and tracking of TWIG personal alarm devices
TWIG Integrator Kit
The developer resources for integrating TWIG devices to client alarm monitoring centre
TWIG WebFinder SP
Web-based tracking and monitoring application for service provider
FEATURES
Multiple configurable features
- Alert tones choice
- Alert tones volume
- Talks sound volume (five settings including speaker level)
- Silent incoming/outgoing calls for discreet operation
- Automatic answer
- Messaging to the TWIG
- Speed dial buttons: pre-programmed for non-emergency calls or messages
- Fully waterproof and dustproof
- Post-emergency beep: TWIG beeps to help searcher locate user
- Post-emergency location reports: Device can trigger alternate behaviour following emergency
- Low battery warning
- Out of cellular coverage warning
- ManDown temporarily disable from keypad
- Multiple ManDown triggers
- Multi satellite connection
- GPS connection times from seconds to hours depending on the need, helpful for battery management and customizing tracking frequency
ManDown false alarms, a frequent cause of frustration for many mobile duress alarm users, are substantially reduced or eliminated by TWIG choice of triggers that enables tailored options to suit your specific need.
- Tilt past a specified (configurable) angle for a specified (configurable) time.
- No motion for specified time
- Tilt and no motion
- Freefall dectection
- Impact (G-force sensitivity is configurable)
- ManDown pre-alarm options
- take no action for a configurable time, say 20 seconds
- enter pre-alarm warning mode with audible and vibrate warning plus visual on-screen countdown to send alarm at 0
Amber Alert
Set a timer when entering a dangerous or unknown environment. TWIG will prompt user to interact and if they don’t before time elapses, an alarm is triggered.
Pre-alarm
When the countdown time runs out, TWIG device will launch emergency alert and call/send messages to pre-configured phone numbers.
Amber alert key
The Amber alert key is designed with question mark symbol and yellow color highlighting the “code yellow”.
Pre-configured UI key
/need update/
Modular Systems
A variety of modular components compatible with most of the TWIG safety alarms
Specialized accessories
✔ TWIG Beacons for indoor location
✔ TWIG Wireless wrist button activates TWIG within 20 meters
✔ TWIG Tag: Swipe TWIG and an SMS send for attendance monitoring
✔ TWIG Door sensor: Messages when TWIG enters or exits
✔ Plus chargers, carry cases, lanyards, desktop chargers
Monitoring options
✔ TWIG Supports three monitoring methods:
✔ Self-monitor by SMS/Two-way voice
✔ Self-monitor through TWIG Point Web Portal
✔ Professional Grade A1 security monitoring
SUPPORT & SERVICE
Support
Highly customizable devices with scalable functions call for professional support. Our engineering know-how in personal telematic for more than 20 years ensures our customers get the information they need to ensure lone-worker and personal safety.
Please visit our Support site to find answers to your questions.
For further question, please contact us:
- Address: Level 7, 6 Help St, Chatswood NSW 2067
- Email: info@twigaustralia.com.au
- Phone: 1300 765 543
Service
We strive every day to provide our customers with excellent customer service. Most inquiries are answered the same day. Most orders are shipped within days. We don’t generally request minimum order quantity.
Extended warranty
In addition to our original warranty we also offer a possibility for an extended warranty. Extended warranty may be one or two years in addition to the original warranty.
Custom device settings
Upon request we configure device settings at the factory according to the dealer /agent reseller / customer’s needs.
Customer SIM-card provisioning
TWIG personal alarms are optionally available with activated customer SIM-cards and requested customer configurations.
Others
Custom sales box configuration
Device mid-life upgrades
Central station service provider model
Locating tracking services
Monitoring services